Privacy Policy

Last updated: February 7, 2026

1. Introduction

ClaimSnap ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application ("App") and website at claimsnap.org.

By using ClaimSnap, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

2.1 Information You Provide

  • Photos: Images of property or vehicle damage you capture or upload for analysis
  • Location Data: Your location (with permission) to provide accurate local pricing in estimates
  • Property Address: Address you optionally save in settings for location-based pricing
  • Payment Information: Processed securely through Apple's App Store; we do not store payment details

2.2 Information Collected Automatically

  • Device Information: Device type, operating system version, and unique device identifiers
  • Usage Data: Features used, scan frequency, and app interactions
  • Crash Data: Technical information to help us fix bugs and improve stability

3. How We Use Your Information

We use collected information to:

  • Analyze damage photos and generate repair cost estimates
  • Provide location-specific pricing using local labor and material rates
  • Process subscriptions and restore purchases
  • Improve our AI analysis accuracy and app performance
  • Respond to support requests
  • Send important updates about the service (not marketing)

4. Data Storage and Security

Local Storage: Your photos and scan history are stored locally on your device. We do not maintain copies of your photos on our servers after analysis is complete.

Data Transmission: When you request an analysis, photos are transmitted securely using encryption (HTTPS/TLS) to our AI service provider for processing.

Security Measures: We implement industry-standard security measures to protect your data during transmission and processing.

5. Third-Party Services

We use the following third-party services:

  • Google Gemini AI: Processes photos for damage analysis. Subject to Google's Privacy Policy.
  • RevenueCat: Manages subscriptions. Subject to RevenueCat's Privacy Policy.
  • Apple App Store: Handles payments. Subject to Apple's Privacy Policy.

6. Your Rights and Choices

You have the right to:

  • Access: Request information about data we have collected
  • Delete: Delete your local data by uninstalling the app or clearing app data
  • Location: Disable location access in your device settings at any time
  • Camera: Revoke camera access in your device settings
  • Opt-Out: Contact us to opt out of any future data collection

7. Children's Privacy

ClaimSnap is not intended for children under 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

8. California Privacy Rights (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

  • Right to know what personal information is collected
  • Right to know if personal information is sold or disclosed
  • Right to say no to the sale of personal information (we do not sell your data)
  • Right to equal service and price

9. International Users

If you are accessing ClaimSnap from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States where our servers are located.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. Continued use of the App after changes constitutes acceptance of the updated policy.

11. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us:

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